Frequently Asked Questions

Q. How does the pricing work?
A. Rates are quoted for a daily, single use rental. We normally allow a 72 hour period to accommodate delivery and pick up. Items rented for a typical weekend event would be delivered on Friday and picked up on Monday. If you require a longer rental period please contact us for rate information. All charges are for time out whether used or not.

Q. How and when do I pay?
A. Final payment is due before the items are released to the customer. We accept Cash and Local Personal Checks with a valid driver's license.

Q. When should I make reservations?
A. Early planning ensures product availability. We require a reservation fee to confirm your order, usually one third of the total rental fee. This fee will be applied to your bill upon fulfillment of the order.

Q. What about changes in my order?
A. Additions made before 4 pm on the day before delivery are welcome, subject to availability. If an order is canceled, your reservation fee will not be refunded.

Q. What is the charge for delivery / pick up?
A. Delivery fees are determined by delivery type, order size, and zip code. There are two types of delivery:

Tailgate delivery: The lowest cost form of delivery. Your rental items are delivered neatly stacked to a point immediately accessible to our truck tailgate, usually your driveway or garage.

Custom delivery: Your rental items will be delivered to and from a place which is not immediately accessible to our trucks. Additionally, set up and taken down of your rental items is available. Please contact us in advance to arrange for these services and have your delivery appropriately scheduled and staffed. The fee for a custom delivery is determined by the time required to honor your requests.

Q. What time of day will my merchandise be delivered?
A. Our delivery route is finalized on the morning of delivery. Since time and care are a part of each delivery, a specific delivery time is not available. Our trucks will deliver until their schedule is completed.

Q. What if I'm not there when the truck delivers/picks up?
A. It is best to be present for delivery to confirm the quantity and condition of items. If you know you will not be there, please call our office for an alternative arrangement. We cannot deliver your rental items without a signature and payment in full; if we have no other instructions there will be an extra cost for rescheduling.
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Q. How should I prepare linens for pick up?
A. Linens should be shaken free of food and returned to the point of delivery. Please do not place linens in plastic bags for pick up; this may lead to mildew.

Q. How should I prepare tables & chairs for pick up?
A. Tables and chairs should be folded closed and stacked at their point of delivery.

Q. What about broken, damaged or missing items?
A. The customer is responsible for the equipment from the time of delivery until the time of pick up. We do charge for missing, broken, and damaged items. Be sure equipment is secured when not in use and protected from the weather. Our insurance does not cover equipment while it is in your possession.

Q. How much will it cost per person for rentals?
A. For a sit down dinner with tables, chairs, linens, china, silver, glassware etc., the current range is $8-$16 dollars. If you are renting a tent as well, add an additional $4-$16 per person. There are many variables to consider, please call us for an estimate.

Q. Does the tent pricing include installation?
A. Tent pricing is based on installation over a flat, grassy surface that is accessible to our trucks, during our normal installation schedule. Some installations may require additional fees, based on a variety of factors. Do-It-Yourself canopies are designed for customer installation.

Q. Where is your warehouse & showroom?
A. Event Equip is centrally located to servePhiladelphia and its surrounding communities. Our warehouse and showroom are at 619 Maple Ave. Lansdale, PA.
This is near the crossroads of Routes 611 and 413, five minutes north of Doylestown. Click here for directions.

Q. What are your warehouse & showroom hours?
A. We are open year-round from 8am to 4pm Monday through Friday or by appointment. Additionally, we extend our hours during the peak seasons.

Q. Do you have a price list online?
A. If you would like to receive a price list, please call us at 215-368-6700 or request one online.