How can you tell a client is happy? When they stick around. Just ask Jamie Goldstein. Appointed Vice President in summer 2018, Jamie has long record of success for Hawkins International, spearheading award-winning PR campaigns for luxury properties and hospitality brands while cultivating strong relationships with influential media in the travel and lifestyles realms. Her client retention rate is a model for the agency, the result of assiduously anticipating needs, keeping plans on track, providing honest recommendations and counsel, and bringing positive energy – lots of positive energy – to whatever task is at hand. “Clients need to know that you’ve got their back, but also that you’re moving them forward,” she says.
Originally recruited by the agency in 2012, Jamie scaled the management ladder from Account Coordinator. Along the way, she secured feature placements in top-tier media outlets and facilitated property launches for major international hotel collections including Conrad, Hyatt, and Montage Hotels & Resorts. She also developed a strong interest in spa and wellness, with her understanding of the close relationship between wellness and tourism from her work with clients from The Dolder Grand in Switzerland to Carillon Miami Wellness Resort in Miami, Florida, leading to feature coverage in national media outlets and paving the way for the agency’s new focus on wellness and beauty. Most recently, in her new role, she is involved in supporting the agency in client relations across the portfolio, offering expertise in strategic planning and client counsel to longstanding and new clients while looking for new business opportunities to strategically grow the Hawkins business.